Shipping Policy

1. Order Processing

Orders are typically processed and shipped within 5 business days after an order is placed. Processing and shipping take place Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

2. Estimated Delivery Time

Once your order has shipped, estimated delivery is 10–20 business days, depending on your destination, local carrier services, and customs processing, where applicable.

This delivery estimate does not include order processing time. Delivery dates are estimates and are not guaranteed. Customs inspections, severe weather, public holidays, and carrier disruptions may cause delays.

3. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number. You can use this number to check your shipment at www.17track.net.

If you have questions about your tracking information, email service@leafavilo.com and include your order number.

4. Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers. The final shipping cost will be displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the customer's responsibility unless otherwise stated.

5. Shipping Destinations

We currently offer worldwide shipping, subject to carrier availability and logistics restrictions.

If we are unable to ship to your location, our Customer Support team will contact you to discuss alternative arrangements or issue a full refund if shipment cannot be arranged.

For questions about shipping availability in your area, please contact service@leafavilo.com.

6. Changing Your Shipping Address

If you need to change your shipping address, contact us as soon as possible with your order number and the complete updated address.

Address change requests must be received before 11:00 PM PDT (UTC−7) on the same day the order is placed. Changes can only be made if your order has not yet entered processing or been shipped.

7. Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address. Enter your preferred delivery address in the shipping address section at checkout.

Please check that the recipient's name, street address, apartment or unit number, city, postal code, and country are accurate before completing your purchase.

8. Fulfillment & Shipping Carriers

Depending on inventory availability, products may ship from domestic warehouses or from facilities in the United States, Canada, or Australia. The fulfillment location may vary by product and order.

Shipping carriers may include FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners. The carrier used for your order depends on the destination and available shipping services.

9. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, contact service@leafavilo.com with your order number and tracking number.

We will work with the shipping carrier to investigate the shipment, help locate your package, and provide available updates. If a package is confirmed lost, we will contact you to discuss the appropriate resolution.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect or incomplete details may result in delays, failed deliveries, or additional shipping charges.

We are not responsible for delivery issues or additional costs caused by incorrect shipping information supplied by the customer.

If you notice an error, contact us immediately. We will do our best to update the address, subject to the address change conditions outlined above.