Privacy Policy

1. Information We Collect

Information You Provide

When you place an order, create an account, or contact us, you may provide:

• Your name, email address, and telephone number.
• Your billing and shipping addresses.
• Payment information needed to complete a purchase.
• Order details and purchase history.
• Information included in customer support messages, such as product questions, photos, or return requests.

Information Collected Automatically

When you browse our website, we may collect technical and usage information, including:

• Your IP address, browser type, and operating system.
• Device information.
• Pages visited, browsing activity, and time spent on the site.
• Referring websites.
• Information collected through cookies and similar technologies.

This information helps us understand how visitors use our website and improve its performance and shopping experience.

2. How We Use Your Information

We may use personal information to:

• Process payments, fulfill orders, and arrange delivery.
• Send order confirmations, shipping updates, and service messages.
• Manage returns, refunds, and customer support requests.
• Detect fraud and maintain website security.
• Improve our website, products, and services.
• Analyze website traffic and shopping activity.
• Send marketing communications with your consent or where otherwise permitted.
• Provide personalized content, offers, and advertising.

3. How We Share Your Information

Service Providers and Partners

We may share information with third parties that help us operate our store and provide our services, including:

• Payment processors.
• Shipping, logistics, and fulfillment providers.
• Website hosting and technology providers.
• Analytics providers.
• Advertising and marketing partners.
• Customer support service providers.

The information shared depends on the service being provided. Service providers acting on our behalf are expected to use personal information only for the relevant services.

Legal and Security Purposes

We may disclose information to comply with applicable law, legal proceedings, or lawful government requests, or to protect our rights, property, customers, and business operations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to support website functions and understand how visitors interact with our store. These technologies may help us:

• Remember preferences and maintain shopping cart contents.
• Measure website performance and understand browsing activity.
• Improve our services and shopping experience.
• Measure advertising performance and provide relevant advertising.

Third-party analytics and advertising services may also use cookies, pixels, or similar technologies to collect information about website visits and interactions.

You can manage or disable cookies through your browser settings and use any privacy preference controls available on our website. Disabling certain cookies may affect some website features.

5. Payment Information

Payments are processed through third-party payment providers. We do not store your complete payment card details.

Payment providers handle your payment information according to their own privacy policies and security practices.

6. Marketing Communications

With your consent or where permitted by applicable law, we may send promotional emails, product updates, and special offers.

You can unsubscribe using the unsubscribe option in our marketing emails or by contacting service@leafavilo.com.

Opting out of marketing does not stop essential communications about your orders, payments, deliveries, or customer support requests.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Ask how your information is collected, used, and shared.
• Withdraw consent where processing relies on consent.
• Object to or restrict certain uses of your information, or request a portable copy where applicable.

To submit a privacy request, email service@leafavilo.com. We may need to verify your identity before completing your request. Certain requests may be subject to legal exceptions.

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under that age.

If you believe a child has provided personal information to us, please contact service@leafavilo.com. If we confirm that such information was collected, we will take reasonable steps to delete it.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Their privacy practices, security, and content are governed by their own policies.

Please review those policies before providing personal information to a third party.

11. International Data Transfers

Personal information may be transferred to, stored in, or processed in countries where our service providers operate. Those countries may have different data protection laws from your country of residence.

Where required by applicable law, international transfers will be subject to appropriate safeguards.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our services, information practices, or applicable requirements. The updated version will be posted on this page with a revised “Last updated” date.

Please review this page periodically to stay informed about our privacy practices.